Refund & Cancellation Policy

Refund Eligibility

FurrowHost provides refunds where a request meets the eligibility requirements of this policy. Refunds are not automatically granted simply because a customer cancels a service or changes their mind after purchase.

A refund request should include a clear explanation of the issue and any information reasonably necessary for FurrowHost to verify the request.

• Service failed to provision correctly
• Purchased service cannot reasonably be accessed due to a FurrowHost-side issue
• Major technical problems prevent reasonable use of the purchased service
• FurrowHost cannot deliver the service that was purchased
• Duplicate or incorrect billing occurred
• Another refund entitlement applies under this policy or applicable law

Refund Window

The standard refund request period is 24 hours from the time the purchased service is successfully provisioned or made available to the customer, whichever occurs first.

Requests submitted after this period may be declined unless they relate to a qualifying service-delivery issue, billing error, SLA claim, or another circumstance specifically covered by this policy or applicable law.

The refund window is not intended to prevent customers from reporting legitimate service failures. Service-related issues should be reported as soon as reasonably possible so FurrowHost can investigate and attempt to resolve them.

Service Delivery & Provisioning

If a purchased service fails to provision correctly, FurrowHost will first attempt to investigate and correct the provisioning issue.

Depending on the circumstances, FurrowHost may provide a replacement, correction, account credit, or refund.

Where FurrowHost is unable to deliver the purchased service within a reasonable period, the customer may be eligible for a refund for the undelivered service.

• Incorrect service or plan provisioned
• Service remains inaccessible because of a FurrowHost-side failure
• Required resources cannot be delivered
• Provisioning fails and cannot reasonably be corrected

Service Quality & Technical Issues

FurrowHost may consider a refund where a significant technical issue attributable to FurrowHost prevents the customer from reasonably using the purchased service and the issue cannot be resolved within a reasonable troubleshooting period.

Examples may include persistent service inaccessibility, critical provisioning failures, or infrastructure problems directly attributable to FurrowHost.

Issues caused by customer configuration, unsupported software, third-party services, misuse, modifications, or violations of the Terms & Conditions generally do not qualify as FurrowHost service failures.

SLA & Downtime

Where a FurrowHost service is covered by a separate Service Level Agreement (SLA), downtime and service credits will be handled according to the terms of that SLA.

Scheduled maintenance, emergency maintenance, customer-caused downtime, incorrect customer configuration, third-party failures, internet-wide outages, attacks, and circumstances outside FurrowHost's reasonable control may be excluded from SLA calculations where permitted by the applicable SLA.

Customers requesting an SLA-related refund or service credit should provide the affected service, relevant dates and times, and any supporting information reasonably available.

Important: An SLA service credit is not necessarily the same as a full monetary refund. The applicable SLA determines the available remedy.

Billing & Payment Errors

Incorrect charges, duplicate payments, and verified billing errors will be investigated against FurrowHost's billing records.

Where FurrowHost confirms that an incorrect or duplicate charge occurred, the affected amount may be refunded to the original payment method where reasonably possible.

Customers should report suspected billing errors within 30 days of the transaction so that the relevant records can be reviewed promptly.

Non-Refundable Services & Costs

The following items are generally non-refundable because they may involve third-party costs, resources already consumed, or work specifically performed for the customer's account:

• Setup or installation fees
• Domain registrations, transfers, and renewals
• SSL certificates purchased or provisioned through FurrowHost
• Custom configurations or custom work completed for the customer
• Third-party licenses, products, or services
• Dedicated resources that have already been provisioned and consumed
• Services that have been substantially used
• Promotional or complimentary services, where applicable
• Services terminated because of a customer's Terms & Conditions violation

These exclusions are subject to applicable law and do not remove any non-waivable consumer rights.

Partial Refunds

Where a full refund is not appropriate, FurrowHost may issue a partial refund based on the circumstances of the request.

The calculation may take into account:

• Time for which the service was available
• Resources already allocated or consumed
• Setup and provisioning costs
• Third-party or non-refundable costs
• Custom work already completed
• Actual service usage

A partial refund is discretionary unless a specific refund, credit, SLA remedy, or other entitlement is required under applicable terms or law.

Refund Abuse, Fraud & Policy Violations

FurrowHost reserves the right to decline or limit refund requests where there is reasonable evidence of fraud, abuse, intentional misuse of resources, repeated refund exploitation, payment manipulation, or an attempt to circumvent this policy.

Refund eligibility may also be affected where a service has been suspended or terminated because of a customer's violation of the FurrowHost Terms & Conditions.

This section does not restrict any rights a customer may have under applicable law.

Cancellation

Customers may request cancellation of their service through the applicable FurrowHost billing or support system.

Cancellation generally prevents future billing where the service is cancelled before the next applicable billing period. It does not automatically refund payments that have already been processed.

Any refund associated with a cancellation will be determined separately according to this Refund Policy.

How to Request a Refund

Refund requests should be submitted through the FurrowHost billing panel or an official FurrowHost support channel.

To help us process the request quickly, include:

• Order or invoice ID
• Service name or service ID
• Reason for the refund request
• Description of the issue, where applicable
• Relevant screenshots, error messages, or other supporting information

FurrowHost may request additional information where reasonably necessary to verify the request.

Refund Processing

Once a refund has been approved, FurrowHost will normally initiate the refund within 7–10 business days.

Refunds will generally be returned through the original payment method. The time required for the funds to appear in the customer's account is controlled partly by the payment provider, bank, or financial institution.

FurrowHost cannot guarantee the exact date on which a payment provider will make refunded funds available.

Payment Disputes & Chargebacks

Customers are encouraged to contact FurrowHost support before initiating a payment dispute or chargeback for a billing issue so that the matter can be investigated and resolved where possible.

Nothing in this policy prevents a customer from exercising rights available to them through their payment provider or under applicable law.

Where a payment dispute or chargeback is initiated, FurrowHost may provide relevant transaction, service, and account records to the payment provider as part of the dispute process.

Policy Changes

FurrowHost may update this Refund & Cancellation Policy from time to time to reflect changes to its services, billing practices, or legal requirements.

The policy applicable to a purchase will generally be the version in effect at the time of that purchase, unless otherwise required by applicable law or expressly agreed otherwise.

The effective date and revision number displayed at the top of this page should be updated whenever material changes are made.

Applicable Law & Customer Rights

This policy is intended to operate together with the FurrowHost Terms & Conditions and other applicable service terms.

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where another FurrowHost agreement provides a more specific refund, cancellation, SLA, or service-credit rule for a particular product, that specific rule may apply to the extent stated in that agreement.